Privacy Policy

 

Last updated: 17/07/2023

Privacy Policy

This Privacy Policy describes how Bonsaiwonder (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase through bonsaiwonder.com (the "Site") or otherwise communicate with us (collectively the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person from whom we collect information.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use the Services.

Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on the Site and the "Last updated" date will be revised.

How we collect and use your personal information We collect personal information from various sources to provide the Services. The type of information depends on your interaction with us.

What we collect

  • Contact details such as name, address, phone number, email address

  • Order information such as billing and shipping address, payment details

  • Account details such as username, password

  • Shopping behavior such as viewed products, shopping cart, wishlist

  • Customer contact details such as messages to us

Some information you provide directly to us, for example when you place an order. Certain features require you to provide data.

Cookies and automatic data collection We automatically collect usage data through cookies, pixels, and similar technologies. This includes device and browser information, IP address, network data, and interactions with the Site.

Third-party information We may receive information from third parties such as:

  • Shopify (website provider)

  • Payment processors

  • Marketing partners

  • Analytics and tracking services

Use of your information

  • To deliver products/services

  • For marketing purposes (such as emails and advertisements)

  • For security and fraud prevention

  • To communicate with you and provide support

Cookies We use cookies to make the Site work, remember preferences, and for analytics and marketing purposes. You can disable cookies via your browser, but this may affect functionality. See also: https://www.shopify.com/legal/cookies

Disclosure of data We may share your information with:

  • Service providers (such as IT, payments, shipping, customer service)

  • Marketing partners (including Shopify)

  • Business units within our group

  • At your request or with your consent

  • In case of mergers, legal requests, etc.

Categories of recipients

  • Identifying information: shared with service providers, marketing partners, sister companies

  • Commercial information: same

  • Network activity: same

We do not sell sensitive personal information and do not use it to infer characteristics about you.

User Generated Content Content you post publicly (such as reviews) is accessible to everyone. We are not responsible for how others use this information.

Third-party links Our Site may contain links to third-party websites. We are not responsible for the privacy policies or content of those sites.

Children's data Our services are not intended for children. If we have unintentionally collected personal data from a child, you can contact us for removal.

Security and retention period Although we take security measures, no method is completely secure. We keep your information as long as necessary for the purposes for which it was collected.

Your rights Depending on your location, you may have rights such as:

  • Right to access, correction, deletion

  • Right to data portability

  • Right to object or withdraw your consent

  • Right to stop marketing communications

  • Right to restrict the use of sensitive information

You can exercise these rights via our Site or by contacting us.

Complaints For complaints, you can contact us. You can also file a complaint with the regulator in your country.

International users Your data may be processed outside your country (for example in the US). We use recognized transfer mechanisms to protect your data.

Contact For questions or requests:

BONSAIWONDER
Van Den Berghlaan 125, 2132 AC Hoofddorp, Netherlands
Phone: +31631075895
E-mail: support@bonsaiwonder.com